docSTAR eclipse FAQs

docSTAR eclipse was designed to be super simple to implement, use and maintain. But sometimes, you have questions. And we have answers!

Have questions that aren’t answered here? Contact our Sales department if you’re not a current customer or login to CareCentral if you are.

  1. What scanner drivers are supported in docSTAR eclipse?
  2. What is required of a MFP to be ready to use with docSTAR eclipse? Does the machine where the MFP is writing to a folder need to have internet access?
  3. Do I need an additional scanning license for users that need to scan?
  4. Can I mix Named and Concurrent User licenses on the same hosted site?
  5. Is there a minimum number of docSTAR eclipse users per site?
  6. If I purchase five named, and five concurrent user subscriptions, what happens if 7 “non-named” users want to access the system?
  7. What is the difference between Basic Workflow and the Advanced Workflow module?
  8. Is the Workflow Designer included in both the Basic AND Advanced Workflow?
  9. What devices are supported and what functionality is available?
  10. Are browser plugins required to use eclipse?
  11. What are the minimum server requirements for an eclipse on-premises (private cloud) installation?

 

1. docSTAR eclipse supports TWAIN scanner drivers for direct scanning. In addition, any scanner, MFP, or other capture device may be used as long as content can be captured and placed on a designated network “hot” folder.

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2. Your Multi-Function Printer simply needs the ability to scan to a network folder. Any eclipse client station can be configured to monitor the network ‘hot folder’ and automatically import documents that are sent there. The Multi-Function Printer does not need Internet access but it does need network access to achieve the above scanning model.

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3. No. Web scanning is included in every user license.

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4. Yes. Named and Concurrent licenses can be configured and administered on the same site.

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5. No. You can get started with docSTAR eclipse with as few as 1 user license.

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6. A named license is reserved for the named user that it is designated in the Administration panel. The first 5 users would be able to connect and the 6th and 7th users would have access based on concurrency access of other users at that time. The license is designed this way to prevent the inability for a named user to gain access when they need it and prevent a poor user experience for a user if they were to be using the license and suddenly be notified that they no longer have access right in the middle of what they might be doing.

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7. Basic workflow allows the creation of a single step workflow with multiple sequential actions. The Advanced Workflow module adds conditional branch logic and chaining of multiple workflows to allow complex automatic decision tree processing and routing.

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8. Yes, the workflow designer is included with both Basic and Advanced Workflow versions at no additional charge.

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9. docSTAR eclipse provides full browser functionality to all PCs, MACs, iPhones, iPads, and Android devices.

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10. No. Plugins are not required but are available for popular browsers to enhance the eclipse experience and provided added functionality.

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11. Download docSTAR eclipse on-premises server requirements.

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