If you haven’t spent 2014 pondering the future, now is your chance. Business Process Improvement (BPI) is shaping the way companies large and small are managing everything from payroll and customer service to medical records and insurance claims. Knowing what lies ahead can help as you take advantage of some interesting corporate trends, like:
Smartphones, tablets, laptops. The name of the game is BYOD (Bring Your Own Device). Emerging standards like 802.11ac will make Wi-Fi almost ubiquitous over the next few years. Work is no longer a cube farm or windowed corner office (lucky you). Mobile technology allows you to reach customers wherever they are. Technologies like cloud computing give employees access to company information all over the globe. Think ahead: Companies will need to structure policies for device management, security and data ownership.
Manually processing documentation, invoices, approvals and reporting is a thing of the past. A recent report from Accenture highlights business process automation as a critical component of success
“…leading enterprises are pursuing digital strategies that leverage mobility, analytics, and cloud to improve business processes, take advantage of real-time intelligence, expand the boundaries of traditional workforces, and transform the way data is managed and used.” Think ahead: Exploring areas in your business to automate is the first step towards increased efficiency and a reduction in costly paper processes.
With the advent of advanced cloud content management and other tools, it is increasingly easy to capture data about your customer base, industry trends, fiscal and sales performance. The key is transforming that data into useful information. Analytics, reporting and workflow management should all be part of your overall business process improvement strategy. Think ahead: Identify knowledge gaps that hinder productivity then research processes and technologies to close the gap.
While no longer confined to silos, successful companies ensure employees and customers are connected and collaborating. Cloud computing allows people to access the same information from anywhere – helping alleviate the need for costly printing, travel, and document sharing and storage costs. Think ahead: If your business has departments, customers or offices that are wasting time and money trying to communicate or collaborate, develop a plan to streamline for efficiency.
Moving in the right direction will require you to assess your business departments, processes and technology with a critical eye. Are you doing everything you can to optimize your business? Are there areas you can start improving today? Chances are, yes. Afterall….
“Forewarned, forearmed; to be prepared is half the victory.” Miguel de Cervantes