Unsought products are defined as are goods that the consumer does not know about or does not normally think of buying. But Boone Drugs, the authority in pharmaceutical sales, thinks about unsought products all the time and offer hard to find services such as oxygen services and BHRT hormone replacement therapy.
When the time comes such products are required, Boone is ready to serve their customer . . . except when it came to assisting with billing. Billers needed a patient’s chart to understand how to proceed; the chart would sit on a biller’s desk awaiting attention, but then a respiratory therapist would need the chart so would pick it up from the biller’s desk and the biller might not see it again for months. Boone’s staff was wasting significant time looking for documents, often with several people involved in searching for the papers. Often times the search would end up with a call to doctors asking them to re-fax documents because they could not be found.
Kim Cooper, Boone’s accreditation coordinator, whose responsibilities include keeping Boone stores accredited to comply with stringent Medicare regulations, kept thinking, “There’s got to be a better way to do this.”
After contacting three document management companies, she says she chose DocStar “primarily because their [document management] system was versatile and flexible enough to help improve our efficiency, quality and performance throughout our corporation.”
Kim estimates that Boone Drug is saving roughly $75,000 annually in processing expenses and has also eliminated about 50 file cabinets previously used for long-term document storage, translating to approximately $145,000 annually in hardware, space, supplies and labor cost savings.
More efficient audits are saving the company roughly an additional $15,000 a year, for total annual cost savings generated by DocStar approaching a quarter of a million dollars.