The business of Enterprise Content Management is evolving quickly. The convergence of new technologies and new market demands is driving change and innovation in a number of important ways. As mobile computing continues to expand, and more and more small and mid-sized businesses begin to adopt ECM, a broadly integrated view of information governance and ECM strategies is taking shape. What does it all mean? Here are three important trends to watch.
More and more small and mid-sized businesses are replacing their antiquated paper-bound processes with the next generation of document management and ECM solutions. In the past, adopting enterprise-wide content management required enterprise-sized budgets, specialized technical support, and a long learning curve. But today, a new generation of ECM solutions are being designed and targeted for small and mid-sized organizations that don’t require great investment and effort.
Once the domain of large enterprises, these new and emerging technologies are now making it possible for SMBs and mid-tier companies to take advantage of ECM features and functionality. Targeted solutions for AP, HR and other common organizational functions extend the adoptability and affordability to organizations that in the past would not have been in position to move forward with ECM.
Look for solutions that combine advanced capture, workflow, cloud storage capabilities, and synchronization with various mobile devices, all falling under the ECM umbrella. Also, the use of APIs to integrate ECM functionality in a-la-carte fashion, with much less development effort.
It doesn’t take a statistician to know that mobile computing is huge. More than 50% of all Internet traffic now comes from mobile, and there are more mobile devices out in the world than there are personal computers. Going mobile is becoming essential for businesses in all industries as employees move away from being desk-bound and begin to rely more on smartphones and tablets.
As a result, Mobile Capture is about to surface as an incredibly valuable tool, especially for info-intense and service-focused industries like financial services, insurance and healthcare. Businesses have long been able to capture important bits of information by scanning paper documents and extracting specific data elements in the process.
Mobile Capture extends capture beyond the edges of the organization with the ability to use smartphones and tablets to capture images and documentation directly at the point of service with customers; in regional offices, in the field and in customer’s homes. The result is a faster, more accurate and more cost effective processes.
Until recently the common notion of Information Governance has been focused on risk avoidance. A great deal of attention is paid to things like privacy, security and compliance in order to avoid data-centric risks. But organizations from all industries are beginning to adopt a more expansive definition of information governance; in addition to averting risk, the new view includes organizational cost and performance as well. Information carries great risk to be sure, but there is great cost in using information inefficiently, or not using information in ways that improve the performance of the organization.
Doing more with data to improve processes and products, boost brand satisfaction, and enable more effective and strategic decisions are just a few of the benefits of this new approach. And the real value of information governance may indeed be found by building capabilities that increase business performance.
How can you catch the benefits associated with these important emerging trends in ECM? Look for providers and partners that provide the right mix of experience, vision, and advanced capabilities that will help you take advantage of the converging trends, innovations and solutions.