Electronic document management allows kitchen supplier to gain efficiency and cost savings
In over 70 years of business, Wolf has become the largest supplier of kitchen and bath cabinetry in the U.S. which has led to an ever-growing accumulation of paper files.
The mass of paper was clogging up Wolf’s Proof-of-Delivery process. “Looking back, I can’t believe how much time was wasted by manually searching through the paper copies for proofs-of-delivery just so we could copy and fax those sheets to customers,” says Kevin D. Jackson, Wolf’s Vice President, Process Innovation & Technology. “It was a very inefficient process.”
Wolf implemented DocStar document management software to automate their workplace and increase efficiency. The result was almost immediate cost-savings. In under 90 days Wolf’s Proof-of-Delivery system was completely overhauled. The process was streamlined from document creation to the request for retrieval.
When applied in customer service it dramatically increased employee productivity as they didn’t have to spend time searching through papers. In addition it improved compliance with customer demand. “Our customers often had to wait days for paper copies,” Jackson said. “Now, with DocStar, the documents are scanned in at our distribution centers and available in hours – not days after being signed by our customers.”
Read the entire Wolf Success Story.