Careers

People Are Our Competitive Advantage

At DocStar, we know our business strength comes not only from outstanding software, but also outstanding people. We are dedicated to acquiring top talent and innovative thinkers. If you’re creative, original, intelligent, and looking for a career, we want to talk to you!

Our career employment packages offer competitive salary, health benefits, 401k, flexible work hours and a casual, friendly environment.

Company Overview

Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.

DocStar, a division of Epicor Software Corporation, is a software developer that provides enterprise content management (ECM) and process automation solutions to streamline business processes for organizations of any size.  DocStar solutions allow enterprises to gain control over documents, improve retention, and increase efficiency.  DocStar integrates with most third party business applications so organizations can achieve operational excellence with their core systems.  Over 2,000 organizations depend on DocStar software from every industry including insurance, financial services, healthcare, real estate, manufacturing, legal, non-profit, education and the public sector.


OPEN POSITIONS

 

Territory Manager

Department: Sales
Reports to: Sr. Director of Sales
Location: Northeast USA/Remote
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Role Summary/Purpose:

DocStar is seeking an experienced, self-motivated, high-energy, results-driven sales professional for the Northeast region.  The successful candidate will be responsible for driving sales of DocStar software products, subscriptions, and services selling directly to end-user customers.    The successful candidate must have experience and a successful track record selling ECM solutions and enterprise software solutions in a corporate account environment. The motivated candidate will qualify and prioritize prospects; generate individual opportunities; prospect through personal networking and relationship building and develop opportunities to closure resulting in consistent quota achievement. The ideal candidate must have 5+ years of relevant software sales experience with a Bachelor’s degree or equivalent work experience. In addition, the ideal candidate must show demonstrated success in exceeding annual quota, and be experienced closing transactions worth five to six figures. The candidate must have a proven track record of ‘getting in front of the customer’ and be primarily a “hunter” as opposed to a “farmer”.

Duties and Responsibilities:

  • Achieve and/or exceed established sales quotas on a consistent basis
  • Generate new prospects in the assigned territory
  • Successfully orchestrate a complex sales cycle from start to finish
  • Develop a deep level of product knowledge
  • Accurately forecast opportunities
  • Track and update sales activity using the company’s CRM system (Salesforce)
  • Engage sales engineers and other sales support resources as necessary to maximize opportunities
  • Maintain a level of professionalism which reflects positively upon the candidate and the company

Qualification Requirements/Job Specifications

Work Experience:

  • 5 years of experience selling in the enterprise content management industry
  • Proven experience achieving quotas of >$1M annually

Skills:

  • Demonstrated ability to close business
  • Self-starter with new business development success
  • Sales skills including presentation and demonstration skills
  • Verbal and written communication skills
  • Customer service skills
  • Experience with Windows Office applications
  • Attention to detail
  • Time management and organizational skills

Solution Engineer

Department: Sales
Reports to: Sr. Director of Sales
Location: Americas
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Role Summary/Purpose:

Solution Engineers are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for DocStar products and services. The Solution Engineer must be able to articulate technology and product positioning to both business and technical users. The Solution Engineer must be able to identify all technical issues of assigned sales opportunities to assure complete customer satisfaction through all stages of the sales process. The Solution Engineer must be able to establish and maintain strong relationships with both external prospects and internal sales staff, throughout the sales cycle as a reliable, dependable and competent resource. The Solution Engineer will need to collaborate with sales, service, engineering, and technical support resources to ensure proposed sales opportunities include technical solutions that accurately address customer needs based on current product functionality and feature set, and are appropriately supported by key customer technical decision-makers.

In addition to providing pre-sales support, Solution Engineers are also responsible (in concert with the assigned sales person) for performing solution discovery, estimating the scope of professional services and drafting Statement of Works (SOW) for projects. In specialized cases, depending on experience and skills, Solution Engineers may also be responsible for delivering professional services as a billable resource for some percentage of time performed. (Note: Most professional services are performed remotely and do not require travel or on-site delivery)

Duties and Responsibilities:

  • Provides technical sales support to sales opportunities assigned to the sales team, prioritized based on maximizing total impact on team productivity and profit, or as directed by the sales manager.
  • Performs solution discovery and proactively scopes the required technical solution to address customer requirements and assesses customers’ met and unmet needs to result in a recommendation for solutions that optimize value for both the customer and DocStar.
  • Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
  • Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
  • Responsible for development and delivery of product demonstrations
  • Responsible for representing the product to prospective customers, customers and at field events such as conferences, seminars, etc.
  • Able to respond to functional and technical elements of RFIs/RFPs
  • Able to convey customer requirements to Product Management teams for product improvement
  • Able to work with marketing, sales and product development teams to help create, communicate, and implement solutions to customer needs within new and existing vertical integration opportunities.
  • Contribute to evaluation of competing products and technology, sharing data with Marketing and Research and Development as appropriate.
  • Able to meet assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
  • Able to travel throughout sales territory.
  • At all times, maintain a level of professionalism that reflects positively on the company.

This is not necessarily a complete list of duties. The position may include other duties as appropriate.

Qualifications:

Ideal candidate must be self-motivated with a proven track record in enterprise software sales, Software-as-a-Service (SaaS) and related technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. 3-5+ years relevant experience. Experience and familiarity with our industry and similar products a plus. A Bachelor of Science degree in Computer Science or Computing Industry Certifications (e.g. CDIA+, MCSA, MCSE) or a related field is strongly preferred.

Note: Sales Engineer experience often has other titles including Systems Engineer, Application Engineer, Field Consultant, Pre-sales support, and Area Support Engineer.

Physical Demands:

  • Working time: Minimum 40 hours/week. All other times as defined by the demands of the customers and departmental needs. Extensive travel may be required from time-to-time. Must have a valid driver’s license and passport.
  • Psychological Stress Factors: Extensive travel and extensive customer contact, as well as consistently providing outstanding customer service may be stressful to some individuals.
  • Lifting/Carrying: Typically no lifting in excess of 40 lbs.

Principal Consultant

Department: Professional Services
Location: Remote USA
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Role Summary/Purpose:

Principal Implementation Engineer, responsible for the implementation of DocStar ECM and Business Process Automation solutions, as well as refining implementation processes and assisting other ECM consultants.

Essential Responsibilities:

Responsible for coordinating with Project Management and customer to install, configure, and ensure proper operation of DocStar ECM and Business Process Automation solutions within the specified time and budget. Also responsible for documenting installation and configuration details for transition to Technical Support team for ongoing support. Will assist in troubleshooting implementation issues for other consultants.

Qualifications/Requirements:

Candidate should have a minimum 2 year degree in a technical field of study, organizational and time management skills, 5-7 years experience implementing/supporting business application/ECM software, working knowledge of relational database structures and MS SQL Server, strong networking and MS Windows computing skills, VB scripting/coding capability a plus.

Desired Characteristics:

Technical and business problem solver. Courteous and professional with customers, internal and external project resources. Ability to translate technical knowledge and capabilities into practical business solutions. Ability to collaborate with internal and external resources to bring about successful implementation projects that demonstrate the functionality and efficiency of ECM.

Senior Software Implementation Consultant

Department: Professional Services
Location: Remote USA
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Role Summary/Purpose:

Implementation Engineer, responsible for the implementation of DocStar ECM and Business Process Automation solutions.

Essential Responsibilities:

Responsible for coordinating with Project Management and customer to install, configure, and ensure proper operation of DocStar ECM and Business Process Automation solutions within the specified time and budget. Also responsible for documenting installation and configuration details for transition to Technical Support team for ongoing support.

Qualifications/Requirements:

Candidate should have a minimum 2 year degree in a technical field of study, organizational and time management skills, 4 years experience implementing/supporting business application/ECM software, working knowledge of relational database structures and MS SQL Server, strong networking and MS Windows computing skills, VB scripting/coding capability a plus.

Desired Characteristics:

Technical and business problem solver. Courteous and professional with customers, internal and external project resources. Ability to translate technical knowledge and capabilities into practical business solutions. Ability to collaborate with internal and external resources to bring about successful implementation projects that WOW our customers.

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Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

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