Careers

People Are Our Competitive Advantage

At DocStar, we know our business strength comes not only from outstanding software, but also outstanding people. We are dedicated to acquiring top talent and innovative thinkers. If you’re creative, original, intelligent, and looking for a career, we want to talk to you!

Our career employment packages offer competitive salary, health benefits, 401k, flexible work hours and a casual, friendly environment.

Company Overview

Epicor is one of the world’s leading software companies, with more than 20,000 customers in over 150 countries using our products to effectively and efficiently automate and streamline their essential business functions. With industry specific solutions for the manufacturing, distribution, retail and service industries, Epicor products allow our customers to focus on core, revenue generating activities. Epicor is privately owned by KKR & Co. and produces approximately $900M in annual revenue with around 4,000 employees.

DocStar, a division of Epicor Software Corporation, is a software developer that provides enterprise content management (ECM) and process automation solutions to streamline business processes for organizations of any size.  DocStar solutions allow enterprises to gain control over documents, improve retention, and increase efficiency.  DocStar integrates with most third party business applications so organizations can achieve operational excellence with their core systems.  Over 2,000 organizations depend on DocStar software from every industry including insurance, financial services, healthcare, real estate, manufacturing, legal, non-profit, education and the public sector.


OPEN POSITIONS

 

Territory Manager

Department: Sales
Reports to: Sr. Director of Sales
Location: North Central USA/Remote

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Role Summary/Purpose:

DocStar is seeking an experienced, self-motivated, high-energy, results-driven sales professional for the North-Central region.  The successful candidate will be responsible for driving sales of DocStar software products, subscriptions, and services selling directly to end-user customers.    The successful candidate must have experience and a successful track record selling ECM solutions and enterprise software solutions in a corporate account environment. The motivated candidate will qualify and prioritize prospects; generate individual opportunities; prospect through personal networking and relationship building and develop opportunities to closure resulting in consistent quota achievement. The ideal candidate must have 5+ years of relevant software sales experience with a Bachelor’s degree or equivalent work experience. In addition, the ideal candidate must show demonstrated success in exceeding annual quota, and be experienced closing transactions worth five to six figures. The candidate must have a proven track record of ‘getting in front of the customer’ and be primarily a “hunter” as opposed to a “farmer”.

 

Duties and Responsibilities:

  • Achieve and/or exceed established sales quotas on a consistent basis
  • Generate new prospects in the assigned territory
  • Successfully orchestrate a complex sales cycle from start to finish
  • Develop a deep level of product knowledge
  • Accurately forecast opportunities
  • Track and update sales activity using the company’s CRM system (Salesforce)
  • Engage sales engineers and other sales support resources as necessary to maximize opportunities
  • Maintain a level of professionalism which reflects positively upon the candidate and the company

Qualification Requirements/Job Specifications

Work Experience:

  • 5 years of experience selling in the enterprise content management industry
  • Proven experience achieving quotas of >$1M annually

Skills:

  • Demonstrated ability to close business
  • Self-starter with new business development success
  • Sales skills including presentation and demonstration skills
  • Verbal and written communication skills
  • Customer service skills
  • Experience with Windows Office applications
  • Attention to detail
  • Time management and organizational skills

Applicants should send resume and salary requirements to Chris Herman.

Sales Operations Administrator

Department: Sales
Reports to: Sr. Director of Sales
Location: Schenectady, NY (DocStar HQ)

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Role Summary/Purpose:

The Sales Operations Administrator is responsible for a variety of administrative functions in support of Sales activities.

Qualification Requirements/Job Specifications

Work Experience:

  • 1 year of accounting experience preferred.
  • 2 years’ experience in a customer service role is preferred.

Skills:

  • Accounting experience
  • Teamwork skills
  • Experience with Microsoft Office Applications (Word, Excel, etc.)
  • Verbal and written communication skills
  • Customer service skills
  • Attention to detail
  • Time management and organizational skills

Applicants should send resume and salary requirements to Chris Herman.

Technical Support Specialist I

Department: Technical Support
Reports to: Technical Support Manager
Location: Schenectady, NY (DocStar HQ)
Status: Full Time

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Position Summary

Responsible for answering incoming technical support requests via phone, chat and email in a timely and efficient manner. Documenting each event into our customer relationship management software; seeking guidance from the Technical Support Specialist II or the Customer Service Manager when applicable. Also responsible for replicating customer issues and documenting the steps for replication for escalation to the development team. Responsible for producing technical documentation such has “How To” guides, “FAQs” or Service Bulletins.

Duties and Responsibilities

  • Accurately record all technical support requests from customers in Salesforce; provide the caller with accurate information that will resolve the problem; and close the case in Salesforce.
  • Request assistance from a Technical Support Specialist II for problems that cannot be resolved quickly.
  • Follow up on open cases, bug tickets and record all call completion information received from the Customer Service Manager or Technical Support Specialist II.
  • Maintain a thorough working knowledge of DocStar products, SOP’s, service issues, bulletins, and other documentation or information which will assist in the resolution of customer problems.
  • Communicate all unusual situations regarding technical and/or dealer related problems, to the Customer Service Manager.
  • Assist on special projects as assigned.
  • Maintain all company issued property and publications in good condition.
  • Conduct oneself at all times in a manner beneficial to the company and its reputation, mindful that end user satisfaction with DocStar equipment and personnel is vital to our success.
  • All other tasks as assigned by the manager.
  • This list of principal responsibilities is a working document and as such may not be complete.  The list will be supplemented as necessary.

Qualification Requirements/Job Specifications

Education

  • High School Diploma or equivalent. 2-year college degree preferred

Work Experience

  • Minimum of one-year technical support experience in a help desk environment
  • Minimum one-year experience with Windows XP or Server 2003 or higher
  • Knowledge of IIS, databases, and intermediate networking skills. SQL server knowledge a plus. A+, MCP or CDIA certifications a plus but not required

Standards:

  • Ability to follow standards and expectations as outlined in the DocStar Employee Manual

Skills:

  • Technical Aptitude
  • Excellent customer service and communication skills

Physical Demands

  • Working time: Minimum 40 hours/week unless otherwise noted—All other times as defined by the demands of the customers and department needs—Requires some shift work in order to service clients across the country
  • Physical Dexterity: N/A
  • Working Conditions: Majority of the time is spent on the telephone
  • Psychological Stress Factors: Must be able to communicate in a professional, customer service oriented manner with clients who may, at times, be angry or frustrated, etc.—This may be considerably stressful to some individuals
  • Lifting/Carrying: Typically no lifting in excess of 55lbs. Typically requires sitting for long periods of time

Applicants should send resume and salary requirements to Stephanie Schuster.

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Epicor Software Corporation is proud to be an equal opportunity/affirmative action employer.

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