DocStar Customer Agreements

Customer agreements and other terms and conditions for DocStar product and service offerings

Each customer agreement with DocStar consists of an Order and Master Customer Agreement (MCA), and where applicable, a Service Level Agreement (SLA), Managed Services Supplement, and/or Data Processing Addendum (when specified).

Software Master Customer Agreement (MCA)

The DocStar Software License Master Customer Agreement (MCA) describes the general legal terms that apply to customers who acquire software products and related services from DocStar.

DocStar Software License Master Customer Agreement (MCA)
(Updated February 3, 2020)

SaaS Master Customer Agreement (MCA)

The DocStar SaaS Services Master Customer Agreement (MCA) describes the general legal terms that apply to customers who acquire Software as a Service offerings and related services from DocStar.

DocStar SaaS Master Customer Agreement (MCA)
(Updated February 3, 2020)

Additional Product and SLA Supplements

The following supplements also apply to a customer’s Master Customer Agreement when specified therein.

Hosting and Managed Services Supplement to DocStar Software License Master Customer Agreement
(Updated August 9, 2019)

DocStar Service Level Agreement (SaaS Services and Hosted Services)
(Updated August 9, 2019)

DocStar Data Processing Addenda

Data processing addenda applicable for whom DocStar processes “Personal Data” as defined under the EU General Data Protection Regulation (GDPR) or “Personal Information of a Consumer” under the California Consumer Protection Act (CCPA)

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