Crescent Crown Distributing Reduces Costs and Achieves Efficiency Gains with DocStar AP Automation

Category: News

The tenth largest beverage distributor in the U.S. streamlines accounts payable operations, realizing greater efficiency and visibility for improved on-time payments

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced that Crescent Crown, which sells and delivers over 26 million cases of beverages annually, is leveraging the DocStar ECM AP Automation system, enabling the company to automate accounts payable processing to maximize efficiency for more timely payments with fewer late fees and lower labor costs.

The tenth largest beverage distributor in the United States, Crescent Crown Distributing, LLC was established in 2001 and currently employs over 1,400 workers.

Processing invoices manually across seven locations was time consuming and costly for Crescent Crown; the company was scanning and entering tens of thousands of invoices and checks into Microsoft Dynamics GP every year. The distributor lacked an automated, real-time record of incoming invoices and due to limited visibility into payment due dates, the company was incurring a significant amount of late fees.

After fully integrating DocStar AP Automation with its MS Dynamics GP platform, Crescent Crown now has insight into every invoice and check in the system and has dramatically improved efficiency through workflow automation.

“There are hundreds of miles between our facilities, and we require a vice president at each location to approve invoices,” said Neil Baier, vice president of finance for Crescent Crown Distributing. “Now that everything is digitized with DocStar AP Automation, we’ve not only streamlined our approval process and reduced errors, but our documents are no longer misplaced, and our late fees have gone down to almost zero. We’re much more proactive in paying our invoices on time, and we can be because of the great reporting and insight from DocStar.”

Combining intelligent data capture with the powerful workflow engine in DocStar AP Automation, Crescent Crown imports and automatically routes invoices so each vice president has immediate access to unpaid invoices that require their approval. DocStar AP Automation is easy to use and implement, enabling businesses to perform 2 and 3-way matching to identify errors automatically, gain better insight to capture more early pay discounts, and streamlines the entire AP process with electronic forms and automated workflows. DocStar AP Automation also integrates with any enterprise resource planning (ERP) or accounting system to eliminate “stare and compare” and duplicate data entry, and makes it easy to retrieve data, review invoices, and push them along the AP workflow.

“DocStar AP Automation enables businesses to drive cost savings through discount capture, penalty avoidance, and lower labor costs, while improving ease of access for payables-related information,” said Tom Franceski, vice president and general manager, DocStar. “We are delivering the AP change that is needed through powerful integration with ERP systems to quickly resolve exceptions with little to no manual intervention, and robust workflow support for improved visibility and faster processing which reduces per-invoice processing cycle time and costs.”

“… we’ve not only streamlined our approval process and reduced errors, but our documents are no longer misplaced, and our late fees have gone down to almost zero. We’re much more proactive in paying our invoices on time, and we can be because of the great reporting and insight from DocStar.” -Neil Baier, Crescent Crown Distributing

Eliminating late fees was just the beginning of cost savings for Crescent Crown. The company has also saved at least four to five hours per week of work stemming from manual entry of invoices. That translates to about 250 labor hours annually the company can devote on other value-added activities.

“DocStar is definitely part of our long-term strategy in driving efficiencies through tools and technology. We lowered our late fees by thousands of dollars,” said Baier. “It has been a positive return on investment and would definitely recommend DocStar for any company that is looking to implement an automated AP solution.”

About DocStar

Helping businesses translate vision into action for more than 20 years, DocStar delivers a flexible and innovative enterprise content management and process automation platform. Easy to implement and use—both in the cloud and on premises—DocStar proven technology and global process expertise empowers organizations to operate at peak performance, navigate change, and grow. More than 2,000 organizations of every size and in every industry trust DocStar with their content. For more information, visit

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit

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Epicor, the Epicor logo, and DocStar are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Microsoft Dynamics GP is a trademark of Microsoft Corporation in the United States and/or or other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.