Schenectady, NY – July 28, 2011 – DocStar, a leading national provider of on premise and cloud document management systems, recently conducted and concluded a six-month study of customer interactions with its customer service and technical support team. The study confirmed that 99% of customers are satisfied with DocStar’s support. Furthermore, 85% say DocStar delivers higher quality support when compared against similar customer service providers.
The rise in customer satisfaction coincides with faster phone support response times. On average in 2011, technical support calls have been answered in less than three (3) minutes. The last two months have been even better with response times around one (1) minute.
“Our 2011 goal was to keep the average response time under three minutes!” says Tim Lajeunesse, DocStar Technical Support Manager, “I’m really proud of our team. We’ve made a commitment to put our customers first and it is paying off in a big way.”
Contributing to the overwhelmingly positive customer sentiment is the fact that the team has achieved numerous Microsoft Certifications. These certifications help to ensure quick, knowledgeable, and professional issue resolution.
In addition to an exceptional support staff, DocStar features a comprehensive online technical support portal. The portal offers instant virtual access to the support team via text chat, software downloads and a searchable knowledge base.
“Keeping customers up to date with the latest DocStar version is critical,” Tim continues, “Our research and development team has done a great job building reliable document management software. Our job gets easier with every upgrade.”
DocStar is a recognized leader of comprehensive and integrated document management solutions. DocStar allows instant access to documents and immediate cost savings while delivering ease of use, fast implementation, safety, and security. For more information, go to www.docstar.com.