DocStar Support

EpicCare

Manage all DocStar ECM (and other Epicor) product support cases, access knowledge bases and stay up to date on open bugs.

EpicWeb

Access all DocStar ECM user content including documentation, software downloads, support policies, and more.

Epicor Learning Center

Epicor Learning Center (ELC) is a web-based learning management system that allows you to effectively deliver, track, and manage your company’s training needs from one central location. The ELC Course Catalog offers a wealth of interactive and engaging training courses that teach essential system skills. Onboard new employees, advance the skills of existing employees, and learn new applications to make the most of your DocStar solution.

We Are Always Here When You Need Us

The mission of our support team is to deliver superior customer service that exceeds all expectations through technology, education and innovation. We strive to provide each customer with a WOW experience!

Friendly, responsive, reliable and skilled are just some of the reasons our customers gave our Technical Support Team a 99% customer satisfaction rating and 85% say we deliver higher quality support when compared against similar customer service providers.

Our support team has achieved numerous Microsoft Certifications that help to ensure quick, knowledgeable, and professional issue resolution.

 

document management deployment
The Tech Support Team is available
Monday-Friday 8:30am to 8:00pm ET