Our Mission: Deliver superior customer service that exceeds all expectations through technology, education and innovation. We strive to provide each customer with a WOW experience!
Friendly, responsive, reliable and skilled are just some of the reasons our customers gave our Technical Support Team a 99% customer satisfaction rating and 85% say we deliver higher quality support when compared against similar customer service providers.
Our support team has achieved numerous Microsoft Certifications that help to ensure quick, knowledgeable, and professional issue resolution.
Manage all DocStar ECM (and other Epicor) product support cases, access knowledge bases and stay up to date on open bugs.
Subscribe to receive email or text notices regarding routine updates, scheduled maintenance, or system outages at status.epicor.com.
Access real-time updates on system performance and detailed documentation for DocStar Cloud through our Health Status and Documentation link, ensuring seamless operations and support.
Stay up to date on upgrade and maintenance release dates, release versions and more.
Access all DocStar ECM user content including documentation, software downloads, training, support policies, and more. Find your EpicWeb login credentials.
