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DocStar Support

EpicCare Support Portal

Manage all DocStar ECM (and other Epicor) product support cases, access knowledge bases and stay up to date on open bugs.

Maintenance Releases

Stay up to date on upgrade and maintenance release dates, release versions and more.

Subscribe to Status Alerts

Subscribe to receive  email or text notices regarding routine updates, scheduled maintenance, or system outages at

EpicWeb User Content

Access all DocStar ECM user content including documentation, software downloads, training, support policies, and more. Find your EpicWeb login credentials.

We Are Always Here When You Need Us

The mission of our support team is to deliver superior customer service that exceeds all expectations through technology, education and innovation. We strive to provide each customer with a WOW experience!

Friendly, responsive, reliable and skilled are just some of the reasons our customers gave our Technical Support Team a 99% customer satisfaction rating and 85% say we deliver higher quality support when compared against similar customer service providers.

Our support team has achieved numerous Microsoft Certifications that help to ensure quick, knowledgeable, and professional issue resolution.

document management deployment
The Tech Support Team is available
Monday-Friday 8:30am to 8:00pm ET