Leadership Team

At docSTAR, we strive to make every interaction a fantastic experience. Our leadership team is dedicated to delivering outstanding support every day – externally to our customers, partners and vendors, and internally to our team members. docSTAR’s company culture, founded on Teamwork, Recognition, Accountability, Fun and Giving Back to the Community contributes to our positive environment and relationship with our customers.

docSTAR’s commitment to excellence has helped us to earn multiple awards such as Times Union’s Top Workplaces 2016, Best Places to Work 2013 and 2014 by The Albany Business Review, Best Channel Vendor 2013-2016, and a 5-Star Rating from CRN’s Partner Program.


Tom Franceski

Thomas Franceski, President and Principal linkedin-24x24
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As the President and principal of docSTAR, Tom ensures that each docSTAR customer has a “fantastic experience” and that our partners and team members have an environment where they can achieve their professional and financial objectives.

Our customers entrust us with mission critical business information and processes so it’s always business first at Astria Solutions. To that end, we ask a lot from our team members, and recognize that we need some downtime to relax, have fun together and do good things for people in need. We’ve created a culture and work environment to provide exceptional experiences to our customers and create long-term relationships with our teammates.

Prior to purchasing docSTAR with partners Gregg Laird and Jeff Frankel, Tom was the Vice President of Technology Products for Authentidate Holding Corporation for 11 years. Tom holds a BS degree in Accounting from Le Moyne College.

Outside of work, Tom is active in several local charities, practices martial arts and is a die-hard Yankees fan.

Gregg Laird

Gregg Laird, VP of Product Management, Strategy & Development and Principal
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One of docSTAR’s principals, Gregg is responsible for advancing docSTAR’s product leadership as the Vice President of Product Development. Passionate about simplifying complexity, Gregg is on a mission to reduce clicks and learning curves. Previously he held senior positions with Compaq, Digital and EMC where his teams were responsible for designing and delivering software technology programs with Microsoft, Oracle and others.

Away from the office, Gregg escapes to his summer home on an island off the coast of Maine, where he enjoys the sea, sailing, and solitude. A recreational oil painter, Gregg creates a dozen canvasses a year and he says that maybe a few of them are good enough to hang.

Jeff Frankel

Jeff Frankel, VP of Marketing and Principal linkedin-24x24
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Jeff Frankel, principal of docSTAR, serves as Vice President of Marketing. With more than two decades’ experience in corporate business development, he has worked with industry-leading firms including Authentidate Holding Corp, Trac Medical Solutions, Health Focus of NY, EFS Healthcare Group and Ernst & Young and offers innovative perspectives on streamlining business for improved efficiency and productivity.

A born and bred New Yorker, Jeff earned an MBA from Union College in Health Systems Administration, and his BS in Marketing at SUNY at Buffalo.

When he’s not creating positive customer experiences, Jeff likes to golf and ski with his wife Lisa and their three boys. An aficionado of single malt scotch, he is careful not to mix that indulgence with his passion for classic Mustangs.

Ray Emirzian

Ray Emirzian, VP Operations & Product Management linkedin-24x24
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Ray is Vice President of Operations & Product Management and oversees our AP Automation practice. He has more than two decades of experience in business process analysis, business process automation, and business consultation working with industry-leading organizations including NCR, Canon USA, and AuthentiDate Holding Corporation.

Ray is not a rock star, but he plays one at home. His only public appearance was at a party for his wife when she received her Master’s degree from Iona College. It caused some guests to cry – he’s fairly certain it’s because they found it touching.

Greg Cooke

Greg Cooke, Vice President of Sales linkedin-24x24
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Greg manages the company’s global sales and business development efforts as Vice President of Sales for docSTAR since 2012. For the past 20 years, Greg has held leadership positions at a variety of software companies: CAPSYS™, Configuresoft®, Stellent, TeamShare® (now Serena Software), and others.

Originally from Texas, Greg graduated from the University of North Texas with a Bachelor’s of Science degree in Business Control Systems. Now a Coloradoan, Greg and his family enjoy all that the Colorado outdoors has to offer.  He enjoys hiking (and has summited several 14ers), biking, golfing, hunting, camping, white water rafting and skiing.

tim bishop docstar

Tim Bishop, Director of Product Quality linkedin-24x24
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As docSTAR’s Director of Product Quality, Tim ensures that our eclipse software and the processes to maintain and improve eclipse function smoothly.  He spent 12 years with Computer Sciences Corporation in IT architecture, software development, and business analysis after many years in consulting and software development.

Tim has a BS in Geology and Physics from Dartmouth College. Life prior to IT found Tim skiing competitively , coaching, teaching prep school, and cruising the oceans on research vessels.

Pursuits outside of work are most activities “out of doors.” Skiing, Tennis, hiking, kayaking, scuba, and wind surfing. The challenge is combining all these activities with as many friends and family members as possible.

Matt Bemis

Matt Bemis, Director of Software Engineering linkedin-24x24
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With more than 13 years’ experience in web-based document management systems, Matt has been leading docSTAR’s team of software engineers to deliver our solutions since 2011. He is also responsible for managing cloud-based solutions for thousands of docSTAR customers.

Matt earned his undergraduate degree in microbiology from the University of New Hampshire, and continues to sponsor UNH senior research projects.

In his home state of New Hampshire, Matt spends his free time with his wife and children and gets lost in technical sci-fi novels. He’s also an avid cyclist, biking nearly 1,000 miles and raising nearly $20,000 in the past 5 years for cancer research in the Pan-Mass Challenge.

Dawn DiLorenzo

Dawn DiLorenzo, Digital Marketing Manager linkedin-24x24
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As docSTAR’s Digital Marketing Manager, Dawn is responsible for strategic planning and execution of the company’s digital marketing and lead generation efforts. Before joining docSTAR, she was an independent marketing consultant for three years and the marketing and communications manager for a global software company for almost 7 years. Prior to her marketing career, she was a successful software sales executive.

Dawn earned a BS in Business Management from Skidmore College.

When she’s not sitting on the sidelines at her boys’ football and soccer games, you can find Dawn at her local Crossfit gym, tending her organic garden, working with Junior Achievement in Schenectady or whipping up all sorts of gourmet gluten-free goodies.


Mark Sanges, Customer Software Support Manager linkedin-24x24
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Leading the Customer Software Support Team, Mark has the goal of ensuring that every customer has a fantastic experience. He works with our team to respond to customer needs quickly and efficiently. Mark has spent 20 years honing his skills in the technical field working for McKinsey & Company in Atlanta, GA providing technical support services and building a company intranet site, AnswerThink as Senior Technologist and CDPHP as their software/web development Project manager.

Even though Mark is our resident tech geek, he has a softer, more creative side outside the office. He spends his free time with his wife and two kids reading, hiking, taking photos and working with children in local theater.


Tim LaJeunesse, Dev/Ops Manager linkedin-24x24
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Tim leads the docSTAR Dev/Ops group where he oversees the growth and maintenance of the IT infrastructure supporting the docSTAR eclipse web based application. Tim has worn several hats during his long tenure at the company. Beginning as Level 1 & 2 support staff, he has also performed various Professional Services throughout the United States so he understands the business from multiple perspectives. For 5 years, he managed and administered the docSTAR hosted offerings and spent 11 years leading the Technical Support team.

Outside of work he enjoys spending time with his family.  He also plays guitar and drums, or any other instrument that he can get his hands on. When he’s not serenading his family, he practices Krav Maga, hikes, hunts and target shoots.